It’s no secret that you can save a bunch of money and improve your download speeds by having the best cable modem for Comcast or Time Warner. Buy your own approved modem instead of renting theirs for $10 a month. Which one though? With so many options out there and weird technical terms like DOCSIS 2.0, DOCSIS 3.0, 8 and 16 channel bonding, Wireless AC vs Wireless N, etc, what compatible modem should you buy? Here are our best choices for each situation.
Approved Modem List
- Current Required Modems: August 2016
Comcast, Charter, Cox, Brighthouse, and Time Warner Compatible Modem:
SB6183 – Current best cable modem. Speeds up to 686Mbps.
SB6190 – Upgraded future proofed up to 1 Gbps modem.
If you already own a wifi router and just want to save $10 a month and possibly get better speeds / service, just buy the modem. - Best Wifi Router
AC Wireless Router + Above Compatible Modem:
Wireless AC1900 – Best for an apartment or small one story house.
Wireless AC3200 – Mid sized to large 2 story house.
Wireless AC5300 – Strongest Router. For large house, 3 stories.
Easy to use for a beginner yet full of advanced options for a techie. USB 3.0 Ports for network storage and FTP access. +more. Read Full Router Review - Easiest Option
Combo Modem Router: Neatgear C7000 All In One
Wireless AC, also great for a small apartment to small house but lacks advanced features and USB 3.0 Port. Single device, less wires but I prefer 2 separate devices as mentioned above. Great coverage, limited options but still good for non power users who just want the easiest option for a normal sized living situation. - Apple Weirdos
Airport Extreme + SB6183
As a computer support person, I couldn’t tell you anything about this here iThing other than Apple people like it. If you’re an Apple person, this is the one your homies are currently buying. Don’t ask me anything about it. I assume it has one button and no options. Kidding, it’s Wireless AC, 2TB Time Capsule with Base Station Airport Extreme built in. Fast as heck and the top choice for Apple users.
Comcast Voice Modem EMTA Telephony Options
- Required Modem for Voice / Triple Play
Comcast Voice Modem + AC Wireless Router
Arris TM862G/CT (Comcast Version) + a wireless router from above. Required route to use Triple Play Voice. If you are not using voice, get the SB6190 above.
You Must Use A Comcast Voice Modem
If you have Comcast Voice Triple Play you must use the Telephony modem above to use the voice line. But only if you have Comcast voice and plan on using it. Many people do get voice just because the Triple Play is a cheaper package. If you do that and are sure you will not use the voice line, get the modem router combo above. This has been confirmed by our readers who have the Triple Play.
Unfortunately in almost all cases you MUST buy a new modem. Do not buy a used modem because often times they are on a closed account in another state and you do not have permission to add them to your own. It’s silly but I know how much trouble those agents have when the modem has previously been provisioned on an existing account. List of supported modems. Note that they must have a check mark in the Retail column to be supported.
Do I need a modem and a router?
In some cases your cable modem may also function as your WiFi router. Known as a combination modem or gateway. One unit instead of two.
Differences:
Modem [view] The required device that picks up the cable internet signal coming into your home. If you have only one computer and do not need wifi internet, you can hook straight into it without a router.
Router [view] The device that hooks up to the modem and cast a wireless signal and allows more than one computer / device to connect. It also has a built in firewall to protect your network from intrusions.
Combo Modem / Router [view] Both of those in one piece of equipment to save space and simplify things.
SB6183 vs SB6190 – Differences
SB6183: Currently ideal.
Downstream Channels: 16 bonded channels. Better connection.
Max Speed: 608mbps ready for next generation internet speeds.
SB6190: The best cable modem future proofed for gigabyte speeds.
Downstream Channels: 32 bonded channels. Best connection.
Max Speed: 1.4Gbps modem capable of gigabyte speeds.
Channel Bonding Explained
Why would you want a modem and a router instead of a combo router?
I personally recommend the two separate devices.
Reason one, it’s the best. The SB6183 and any of the ASUS routers above is a better option than the single Netgear C7000 combo gateway. That is why the higher cost. If you want the option, you pay more.
Reason two, if something were to ever break(it shouldn’t), then you only have to replace or upgrade one device instead of the whole unit.
Reason three, you get a lot more control with the built in ASUS GUI(Graphical User Interface) and it’s really easy for even someone non technical to use and you can learn home networking from it.
Reason four, my main reason, better ranged speeds.
Should I get Wireless AC or Wireless N?
This depends on your situation.
Wireless N is an older technology and can surely save you a lot of money, but at what expense? Lack in performance at range. If you have a small studio without walls, I say go for it. If you have an apartment or a house, get Wireless AC. Wireless AC will deliver faster speeds at range and support more devices with dual band and beam forming technology.
End Of Life Modems. There is a lot of worry and talk about EOL’d Comcast modems. However if you look at their own list and sort by latest DOCSIS 3.0 Retail modems, they’ve only EOL’d one cable modem at all(photo below). The key here is retail modem. Yes, they have EOL’d modems they issue themselves(if you uncheck retail) but I think that has to do with contracts as to which modem they themselves supply. Do not worry about a Motorola ARRIS being on the End of Life list because as you can see below, they are not. Even if they were added down the line, once you activate the modem it is on your account and will continue working. Basically, even if a modem is on the EOL list, it will continue working.
Benefits to buying your own modem
- Save $10 every month
- Disable Comcast’s Public Hotspot coming out of your router
- More control over home network
- Faster speeds
- Newer Equipment
How much are Comcast modem rental fees?
Currently it cost $10 a month to rent a modem meaning in just one year you pay them an extra $120 in fees that you can be avoiding. I’ve had them for at least 12 years meaning that’s a savings over over $1,200! Trust me, stop renting, buy your own device.
How do I know if I need the regular modem or combo modem?
We’ve been over this, but one more time. If you currently only have one piece of equipment, that means it is a “combo modem”(link above) aka Comcast gateway. It has the cable modem and wireless router bundled into one unit. Some people prefer this because it is less wires. I did explain all of the pros and cons above. If you DO have 2 pieces of equipment, one is the modem and one is the Wi-Fi. Meaning all you need to buy is the SB6183 modem here and use your existing wireless router.
Note: This is for Comcast Xfinity, Charter, Time Warner, Cox, Bright House, Mediacom and more.
Any DOCSIS 3.0 Cable Internet Network.
It’s simple, Comcast’s current cable internet network runs on DOCSIS 3.0 and can provide internet speeds up to 250Mbps. As you see below I get 120Mbps with this modem but I think my plan is only 100Mbps.
I myself have worked for Comcast and other large call centers in the past and it’s no surprise to me that the current top modem is still a Motorola Arris Surfboard. The Surfboard series was the one of the top tier broadband modems many years ago when I worked for them and it still is. Owning my own modem has saved me over a thousand dollars over the years by not having to pay a monthly fee for their sub par rental equipment.
Oh, you need another reason to save money? With the ARRIS / Motorola Modem your internet service will usually improve. You’ll no longer experience random disconnects from old recycled overheating cable modems that have not only been rented to you, but likely many other people prior to you. There have even been stories of rental equipment coming with cockroaches in them! Get your own new device.
Best Cable Modem Self Install Guide
This modem is plug and play. Meaning all you do is screw in the coax cable that comes out of your wall and it works. You don’t have to set it up or know how to access the built in firmware to configure anything. You just hook it up, wait a moment and POW. Super fast internet speeds. Ok, I lied, there is one step you must take care of. Because you are using your own modem you must call Comcast / Time Warner or whomever your cable internet provider is and give them the MAC Address of your new modem. This sounds difficult but it is not. The MAC Address is very clearly labeled on a sticker on the bottom of the equipment. Your Cable ISP must register the MAC to your account that one time only. After this you never have to talk to them again. And if you’re renting equipment from them, you must tell them so you can return it and stop getting charged. There are a few ways but they may just send you a postage paid box to put it in and send back out. Or you can take it to your local Cable Company Store. You’ll now save $10 every month. I’m sure it won’t be long before they start charging $15 to rent their faulty units.
Important Note: Do NOT buy a used modem. It is likely already registered to another persons account. While I myself as an ex agent know it is possible to remove the modem from the old account and put it on the new one, many agents do not and it will be such a hassle. You do not want to end up in this situation because it could leave you without internet for a while and in limbo. It has been reported that some agents even say you must physically go into a local store to have it activated. Why? So they can see that you actually have the device in your hand and it is not in a home where the old account says it is. This is blasphemy and can be avoided by buying new.
Comcast/Xfinity, Cox, Charter, Time Warner, Mediacom, Bright House
This modem does not only work for Comcast, it works for any major cable ISP running on the DOCSIS 3.0 Network such as Time Warner, Charter, Cox, Brighthouse, Mediacom and more.
It supports speeds up to 686Mbps download and 131 Mbps upload. Now that’s insanely fast and the chances of your cable internet provider giving you those full speeds are slim.
I have Comcast at 123MB down and it’s most definitely the fastest internet I’ve ever had. With all 4 of us in the house streaming Netflix or playing video games online at the same time, it still has excessive bandwidth leftover. Basically we could never use it all if we tried. I don’t even understand when people want things like Fiber Internet in the house because you could never use all of the regular cable internet if you tried.
Review: Best Compatible Modem
Now you know, hands down no question, to save money and get faster internet speeds you have to buy your own modem. This will save you thousands of dollars over time. Assuming you’ll continue to have the internet in your home. This is future proof because they are not upgrading from DOCSIS 3.0 for a long time and even when they do this will still be a supported modem. You can technically still use some DOCSIS 2.0 modems but get a lot slower speeds. Not all of them are still supported so I would not buy a 2.0 hoping to save money at a speed cost thing. Just get the fully supported device above.
Check Out These Fastest Modem Speeds
This is my report. Yours may vary based on what package you pay for, who your ISP is and where you’re located. But with this modem I can bust 120MB on the daily. Older modems and even modems Comcast has provided me with lingered between 10-30MB. Break out, get your full potential speeds and watch Netlfix streaming in High Definition like you paid for.
Notice how it says faster than 90% of the US?
Because most people don’t have their own modems!
But there are other factors like location and ISP.
Comcast Tech Support
Comcast Sales Be Like
Regardless of the Comcast memes, as for my personal opinion on Comcast as an ISP, I prefer them. I myself have worked for DirecTV, Comcast and AT&T. All horrible places to work(AT&T is the worst) and terrible massive corporations price gouging customers and underpaying their employees. But you must choose one and Comcast has the fastest internet at the best price range. Could it be cheaper? Heck yes, but that is not an option. Bottom line is Comcast HSI is a much better option than AT&T DSL or U-verse. I never have outages with Comcast and I never need to reboot my modem or router. Because I have the SB6183 and ASUS RT-AC68U mentioned above.
As a person who lives in the Matrix, I need the best internet provider, meaning I am forced to subscribe to Comcast. But I am not forced to rent a modem from them and my form of boycotting is buying my own and not letting them get that extra $10. Do yourself a favor, join me!
Good luck, please feel free to ask questions below!
If this article was helpful to you, please do me a huge favor and share or Tweet it with any of the methods below and hit the Google+ Button. Thank you so much!
Thank you so much for putting this information together! I can be a little techie at times but sometimes it’s so helpful to have someone spell it out.
Two questions –
I’m going to purchase the Arris SB6183 as you’ve suggested and a separate wireless modem. I have Xfinity Triple Play but don’t use voice. In your research, have you come across any more information on not needing a telephony feature on the cable modem aside from the one comment above?
Are there any other wifi modems you suggest that are for the more budget conscious? I wish I could spend that much on the Asus Wifi router but it’s not in the budget. I’m in an 850 sq ft apartment and use the internet mostly for web browsing and watching Netflix and Amazon Prime in HD on my smart TV. If I could stay less than $100 that would be awesome 🙂
Hi Susan!
You would get the SB6183 and a wireless router. Not a wireless modem as the Arris Surfboard is the modem already.
As for the telephony modem, I have seen others say it worked for them but when I myself called twice to confirm I was told you do need a voice modem. That doesn’t mean it’s true though. Those techs often don’t know A from B and the only real way I would be able to confirm besides word from others is try myself and I simply do not have want or need voice so I can’t.
If you do try this, I would love for you to report back here. Worst case, you have to return the modem but let us know please.
The budget router brand would be TP-Link. Anything AC class.
If I use the Arris TG862G with an Apple Time Capsule, do I have to call Comcast to bridge the modem in order to use the time capsule? We have Triple Play and use the voice.
Yes, it is compatible and you would want to bridge the Comcast gateway. There are steps online and even on Youtube if I recall but calling may be easier. It involves accessing this modems interface and selecting bridge mode.
Hi again,
Wanted your input about these two routers Nighthawk X6 AC3200 Tri-Band and the d-link AC3200 Ultra triband, read a lot of mixed reviews. I’m leaning towards the Nighthawk thou my only concern I have is does it overheat and does it require a fan?
Over the last few decades I have owned Linksys, Cisco, Netgear, Dlink and ASUS.
I personally am sticking to ASUS. They really care and have tackled and nailed it in many consumer electronic markets over the last 5+ years and so far none of their products have failed me, let me down or had a user interface that I did not like. But I would go with Netgear over D-link if I had to. As for overheating, a lot of devices run hot and you are just supposed to keep them in an open air environment like any other computer peripheral and they should be fine. My ASUS does not run hot though.
Just a note following up on my upgrades — I couldn’t locate to buy either the Arris Tm722 or TM822 for purchase, so I took a chance on the surfboard SB6190, in spite of the fact that I have triple play service(that is, TV, internet, AND voice thru Comcast). Activation was a breeze and the surfboard is running like a charm. I’ve lost the voice service(but we had never even hooked up a phone anyway!), but my speeds are hugely improved — clocking at 150mbps beside my router, and 60-100 down the line at either extender.
Thanks for the suggestion on the modem!
Thanks for your follow up!
This is a positive vote for all of those with a Voice Triple Play and using a non telephony modem. Which Comcast has told me and others directly that it is not possible. I wish they would make up their mind. But the fact that you got them to do it means it is a doable thing and may require hanging up on anyone who says no and calling back until you get someone who knows what they’re doing.
What’s you opinion of the TG862G-CT?
It’s old, I think only 8 bonded channels and more important, it’s only wireless N so if you do have that, you would want to bridge it and use your own wireless AC router.
I should be good to go with this one yes? Arris TM822g DOCSIS 3.0 Telephony Cable Modem. To use w/Xfinity Triple Play with Blast internet speed.
Well now it looks like the TM822g is NOT on the supported retail devices list. The modem only option on the retail list is the TM722g and the modem router combo is the TM862G. You would get either of those 2 and your own router.
I find it strange with the voice that they are so limited on the modem options after all these years.
Currently, and no update in sight, Time Warner internet doesn’t support ipv6 with the Arris SB6183. Arris has done their part but TWC has not. Most Mac users will say the Zooms and Cisco modems are best with AE Base Stations.
Why would anyone need ipv6 other than to be geeky about their network? I assure you not a single reader here needs or really even knows what ipv6 is. It’s really just to complicate things at this point. The thought of using it has never crossed my mind. Thoughts?
I’m considering both options of separate router and modem, or the Netgear C7000. I like the fewer cords and having it all in one unit so I’m leaning toward that, but I have a fairly large, nearly 3,000 foot two story home. I usually only use the internet in my office downstairs, where we keep the router and modem, but we use our phones upstairs. We are not gamers or heavy internet users so I was hoping the C7000 would be sufficient. I see we can get an extender if we need it which then makes it about the same price as buying the 2 separate units. Do you think I’ll have terrible signal upstairs with the C7000? If I have to get an extender I might just go ahead and buy the 2 separate units. Also, what do you think of the TP-LINK – 802.11ac Wireless Gateway with DOCSIS 3.0 Cable Modem?
Last question, my husband is reluctant to buy because he wonders how long these will last. I figure it just needs to last about 3 years to be worth our money to get the $10/mo. off our Comcast bill. Sounds like from your article you have no doubt these will last, even with technology advancements, far beyond 3 years right?
Thanks!
It really can depend on your house, other nearby devices, what is between the floors, rooms and much more.
For that reason the stronger router is usually better but if you really only plan on phone use upstairs the weaker slower signal may go unnoticed.
I myself won’t buy TP-Link based on a few experiences with wireless products of theirs in the past. As they always say; “you get what you pay for”.
And no, these will not be outdated. The DOCSIS 3.0 Modems will be in play for a long time. The SB6190 is even ready for the future Gigabyte connections.
I know everyone’s experience is different, but Comcast service in the northern suburbs of Atlanta is horrible! I’ve had their Internet and TV service for about 6 months now and I’ve experienced 15-20 outages during this period. I’m not talking about outages due to storms either. Also, I experience routine drops due to DHCP issues where service drops for 1-5 minutes at a time. I know it’s not my equipment because the channel guide for the TV requires the internet to function and you can’t access the guide or change the channel when it drops. I’ve had 4 techs out who all say my wiring is fine, yet the issues persist. You can’t speak to anyone who can actually help you and their answer to everything is to send another tech to your house. I’m at my wit’s end with the constant drops and outages. I’ve tried 3 different cable modems trying to alleviate the drops, but it’s not on my end and they refuse to believe the issue could be in their network, so the vicious cycle continues. IMO, Comcast service is horrible…
I have the internet/cable/phone bundle with Comcast, they provided me with a gateway (technicolor tc8305c) and it’s not great for gaming online and internet speed isn’t great, so i was looking to upgrade. I would like to have my modem and router separate, what’s the best option because i need modem with a telephone port and I want buy my own router (Netgear Nighthawk AC1900 Dual Band WiFi Gigabit Router R7000) Please help.
Well, the problem with the phone bundle is you must get a voice modem, but you know that. There is a lack of telephony options available on the retail side but I have listed a Comcast voice modem only option above that will work with your Nighthawk option. The TM862G.
I’ve replaced my xfinity modem with an Arris and it’s dramatically improved my speeds but now I don’t seem to be able to watch live TV with the mobile app on my wifi network. Is there a fix for this? Thanks!
I don’t know what you mean by this because I have internet only but am leaving the question up for others.
Things I would try include sign in and out of the Xfinity App, uninstall ans reinstall the app, log out and into the wireless signal on your phone, call Comcast and ask for app support.
What if I am just looking at high speed internet from Comcast, no cable or phone? What would be the best all in one device? I am sorry to be a pain, I did read through your entire post but I just want to make sure I buy the best option. Thank you!
One of the two options above. Either Best Option(in red) or Easiest Option.
If I get these 3 things for my comcast xfninty blast am I making a good choice? HELP PLEASE!
-NETGEAR Nighthawk AC1900 (24×8) Wi-Fi Cable Modem Router (C7000)
-NETGEAR Nighthawk AC1900 Dual Band Wi-Fi Gigabit Router (R7000)
-NETGEAR AC1200 WiFi Range Extender (EX6150-100NAS)
If you get the C7000 combo router, you do not need the R7000 router.
Otherwise, yes, the C7000 and Range Extender should work well together.
Hi,
You gave a lot of great information but I am getting lost reading it all (not a techie as you can tell). I have the comcast hd preferred plus triple play with blast internet, I am using their wireless router/modem. We get horrible internet speeds. We have 2 laptops, 2 ipads, & 3 iphones. My house is 2 levels, total of 1600sf. Can you please tell me what I need to buy to return comcasts router/modem.
Thanks,
Lisa
I’m assuming because you have Triple Play you have a voice modem?
If so, you need the Arris TM822g Telephony modem and an AC1900 or higher router. I would go AC3200 to maximize speeds throughout both levels of the house.
If you do not have voice, you would get the SB6180 instead of the TM822g and still get an AC1900+ router. I’ve got them listed above.
Sorry…I’m confused. I have the triple play with the Arris TG862G combo modem. I would like to have the wireless router separate because I get terrible download speeds and terrible connectivity throughout the house (main floor / basement where the modem/router is). What should I buy? Can I disable the wireless router in the comcast combo and connect a new wireless router? Thanks!!!
Yes, you can indeed disable the weak built-in Wireless N router and hook up your own Wireless AC router.
As for your house, the ASUS AC3200 would be a strong bet for a modem in a basement and if you have the money to spare, the AC5300 is top of the line.
Great info. I’m by far not a tech person and learn what I can by reading helpful articles like this. Can you help me with my decision on a new modem and router. I subscribe to the economy plus plan thru Comcast which is only 1 to 3 Mbps. I own my own modem which is 4 years old Motorola Surfboard SB5101U. I never purchased a router when I subscribed years ago, but I would like to now. I don’t need anything extravagant. Comcast keeps advising me that my Modem is out dated due to they are at DOCSIS 3.0 and my modem is 1.1/2.0. Due to the plan I have will it really increase my speed if I go to a 3.0 ? I had read before that the internet speed is based on your plan? The only reason I want wireless is to add my cell phone. I don’t have the need for other gadgets at this time and the square footage of my home is rather small. Your input would be greatly appreciated.
Thank you,
I’m surprised they let you keep the DOCSIS 2.0 modem. They brute forced some people I know to upgrade to 3.0.
So truth is with 3Mbps, you don’t need to switch unless they force you. Your speeds can’t get better than that.
As far as router goes, a single cell phone in a small house, an ASUS RT-N12 will work and even cheaper the Netgear N300.
I personally would go with ASUS because of all the reasons I mentioned already in the article.
But those will do.
Hi;
Hope you can help me out with my configuration issues. Right now I have Comcast triple play using a Technicolor TC8305c all in one modem. I am looking to cut the cord with them and hope you can tell me what I need. I am going to keep the internet service (100mbs blast), with them that’s all. I will be putting in an OTA antenna for local channels and running 2 android boxes along with a jailbroke firestick. We also have 4 cellphones, and son has Xbox, and 3 computers. My house is roughly 2600 square feet and it is tri-level. My thoughts were to put a modem in the lower level where all the cable wires come into the house and then wire the router up on the next level which should give us the coverage needed. Or would you recommend the all in one modem/router? I do like the concept of all in one, but that’s just me, since I’ll be starting from scratch. I will also be adding a VOIP phone system to keep our landline number. Please, if you could, list your recommendations (model numbers) that you think would best suit me. Thank You so kindly in advance. Jeff
Hey Jeff,
This depends on if you will be getting voice phone via Comcast or not.
If so, you’re limited to the modem above in the voice section and the AC3200 wireless router.
If not, the SB6183 where the coax comes into the house and the AC3200 router on the middle floor will work perfect.
This would be more powerful than any of the combo options available. Those are more suitable for smaller homes.
Just a couple of questions:
1) What a great resource of information. I am not a techie…but I’m buying a house in rural WA State. One level smaller house. Will only be two laptops, TV, and a land line (apparently just as cheap a package as without) and the most economical/fast package they offer (I have no other devices or gaming needs, maybe streaming someday) I’m thinking buy the the Netgear modem router combo, Someone told me why not buy just a modem and hub (switch) and run both computers off the hub?
2) Comcast is the only provider (well there’s Frontier, but that’s DSL) anyway…the customer service rep at Comcast tells me when he looks up the street address to verify their fiber optic connection…he says it’s there. and that there used to be an account there as well. AND that service IS TURNED ON at the tap. He says that previous service is sometimes not shut off for up to a year even after the previous account is closed.! Does that not mean that if I move in and hook up my modem/router combo…that there will be free service possibly for a year?
A hub would only work if you could wire every single room / device and if you had nothing you expect to connect via wireless, such as a phone, TV, XBOX, laptop, etc.
The Netgear combo would do great for that but if you get the voice package you’re forced to take another route. See the voice modem options above if you sign up for voice.
No, you will not get free service. The HSI has to be turned on and modem registered to your account to work.
This is great stuff. I have a three story house @ 2600 sqft. I have Comcast Blast 150mps. I have Dish Network, Fire Stick, 2 iPhones, tablet, 2 laptops, 2 Amazon Echos, home automation switches, cameras, etc. I currently am using a Arris modem & router combo SBG6782-AC. On a good day I can only get @ 50mps even though I’m paying for 150mps. I also have my home automation (Wemo) switch drop off often as well. What would you recommend the best option would be?
If you own that Arris combo modem, you can keep it and get a new router. That AC1800 would be fine for a smaller home but for a bigger home you may get better results with an AC3200 like the ASUS mentioned.
The reason you can keep the combo modem is because it should be able to get the full Blast speeds, you just need a stronger wifi signal. You can “bridge” the existing Arris and use a router of your choice.
If it is not yours or it is Comcast property, then you would just want to return it to them and get the Arris SB6183 and the ASUS AC3200.
We are leaving AT&A for Comcast and want to buy our own modem and router. I understand the Aris SB6183 or 6190 is best modem but I do want to use a phone whether theirs or magic jack. What do you recommend. We have a large house and 6 tvs gaming iPads etc. We also have multiple computers. Can I buy a separate device for phone to add to the modem and wireless router? Also I have to buy a wireless router. Please help since I only have moderate knowledge. I want to get the best for future upgrades and fast speeds and have no problems. We are planning to add camera apps as well.
Hello!
As mentioned before, if you get the Comcast Voice Triple Play package, you get stuck with the lesser technology and modem not built for the future or even the best speeds now.
The Magic Jack however would work with the Arris and an ASUS router. For the best you would want the SB6190 which will handle top speeds now and be ready for the next wave of Gigabit speeds. The large house would likely need an AC3200 or the best would be the AC5300 class router.
I have the ASUS AC3200 router and Arris SB6190. Is there anything I could add to use a in house phone or should I get something else if I want to use something other than Magic Jack. I have read terrible things about the Magic Jack after I decided to use it. What do you suggest as I really want a home phone
I really do not know alternate phone options. I’ve been cell phone only for over a decade.
If any readers or subscribers out there know of alternatives to Comcast Voice and Magic Jack, could you please let us know here?
Thanks so much. This is helpful… I have Comcast XFinity triple play, and am not quite ready to give up my land-line, though I will be in another 2-3 years. My house is about 1800 sq – tall not wide (garage, main level w/ back yard, and then bedrooms upstairs). I went to BestBuy and they sold me a combo unit Nighthawk — which when I got home, clearly doesn’t support the land-line. Based on your blog, I should buy a router (ASUS RT-AC3200) and I am unclear what I should do about a modem that allows a land-line….. Our wifi needs: 2 macs, 1 pc, 3 iPhones, Thermostat, 1 iPad, 1 tv w/ Wii & Xbox
Thank you!
You got the right router and I have linked above to the Voice Modem on Amazon. The Arris TM822g with the AC3200 will be perfect.
Couldn’t help but to notice the PDX. I too am in PDX.
So I have an Arris 6141 with Comcast Internet. Modem stopped working today suddenly. No signal to Comcast. They said its offline, can’t get a signal. Did all the tech support stuff, no go. I own this unit. I suppose it’s possible it went bad. They said its EOL. Should I just go buy a 6183/6190? I just bought the thing a few months ago along with a nighthawk router. Maybe I aimed too low on the modem? Any help appreciated thanks
Honestly in this situation I almost feel it is something on their end.
However if you buy a new 83 or 90 and it still doesn’t work, at least you know it is them and can return the new modem.
The SB6183 is all that is needed for current Comcast speeds. But the SB6190 would be future proofing for the next wave of Gigabit connection speeds.
Good Afternoon,
I currently have Comcast 75. I have a combo Cisco DPC3941T. Just to be clear, for best option would be to return the DPC3941T (to save the $10 a month), and get the Arris SB6183, and the Asus RTAC86U. Or should I keep the Cisco DPC3941T, and just get the Arris SB6183? Thank you in advance
In order to save the $10 a month you would have to get rid of their rental Cisco and get the Arris and ASUS. Or the Netgear combo modem router. Both will work in your situation.
Follow up. Very impressed with the info on this blog. Thank you so much. All my research just left me more confused. For my three story house, 3 boys , my girl and me using 2 laptop , Xbox and play station , 4 phones, wireless printer, chomecast for school and for entertainment, the Netgear C7000 combo modem router is working well to solve all our problems. Thank you again.
I have Comcast xfinity triple play. I do not use the voice. The combo gateway I have from Comcast is a Cisco xb3, model dpc 3939 voice gateway.
I want to set up the fastest, future proof configuration and give Comcast their equipment back……..SB 6190 modem and a AC5300? Not sure, need help.
Mike
Mike, you got it that is the best possible option. However Triple Play forces you to use a voice modem even if you do not use the voice. So you would have to drop that in order to use the 6190 Gigabit modem.
I honestly do not understand why they do this or why they have not upgraded the telephony modems and some say you can but I have verified by calling several times. Every time someone says you can, I call and they still say no. Voice modem only. Some kind of law I think enforced by firmware.
What if I keep triple play? What is the best option in that situation, considering the equipment I now have?
You would need the voice only modem, Arris TM822g, which will still pair with the AC5300.
It’s not ready for the next wave of speeds but should still handle up to 100Mbbps now.
Need clarification since I am on the Triple play and need to purchase the appropriate E M T A voice Modem. Currently I am renting ($10) the Comcast Arris TM702G-CT voice ( 2 lines) modem and running a Linksys AC1600 ( EA6400) dual band Wi-Fi Router that I purchased a few months ago. No issues. Based on reading through the information, it seems the SB6183, SB8183 will not work since they are not E M T A (voice) capable. I need a voice EMTA modem without the router and it must work with Comcast – – what do you recommend? Maybe I missed something reading through the information. Looking forward to the day I can return the $10 a month router to Comcast. Thank you.
Yeah, the voice modem option is super limited. The Arris TM822g is the modem only option that would hook to your existing AC1600 wifi router.
You could then return your rental equipment.
How is the Tenda F3 N300 Wireless Router? It is so much less expensive then anything else I’ve seen.
I would not buy anything Wireless N300. I also can not vouch for Tenda as I have never used that brand or seen the GUI.
Remember, you get what you pay for. It has very low ratings from what I see.
I have a Motorola SBG6580 combo and am using it with the Comcast Blast (75mbps) service. Ethernet-connected speed test gives me 70-80mbps DL but thru Wi-Fi it is rarely 30, most of the time it is 5-10. Pitiful!
Situation: Three story house, router/modem on middle floor. Although rarely all in service simultaneously, here are the devices using Wi-Fi in the house: 5 smart phones, 4 laptops, 2 TVs, 1 Xbox. Netflix is often being streamed by 1-2 devices. Sometimes internet DLs are fine, other times it is unbearably slow.
Will SB6183 modem paired with the ASUS wireless AC3200 do the trick or do I need to go high-end with SB6183 & RT-AC86U router?
Thank you for your advice, and thanks for a very informative article!
Hi Kerry!
That modem you have there is only wireless N600 so I’m surprised you’ve survived this long in a 3 story house without pulling your hair out. But you got it, the SB6183 and AC3200 will do perfect from the middle floor.
Great info thanks. Yes, we were tearing out hair out at the slow speeds so I took your advice and purchased the Arris SB6183 modem and ASUS (RT-AC68U) Wireless-AC1900 router but I’m flummoxed by what’s occurring with my laptop. When plugged directly into the modem I can get DL speeds around 80 mbps on my laptop. However, when I connect via hard wire to the router I see only 30 mbps. It’s worse if I’m wireless; 15 mbps.
Everything else in the house, smart phones, laptops and macs can get 80-90 mbps DL speeds via wireless Wi-Fi, but my laptop does not see those DL speeds, not even close. The only way my laptop sees 80+ is if I connect directly to the modem itself. What gives? I’m fairly tech savvy but admit that I don’t know where to look for a solution on this one. Is my laptop incompatible (speed wise) with the new ASUS router?
Laptop: HP Pavilion G series with Realtek PCIe FE Family Controller network card & Realtek RTL8188CE 802.11b/g/n WiFi wireless adapter.
Help please!
Well this makes no sense really. The laptop in theory should perform like everything else on the network. It should not lose any speed, I’ve never heard of this situation. The only thing I can think of is making sure QoS is off in the router(should be by default) and make sure the laptop TCPIP is set to automatic settings. You could try ASUS support but I imagine them pointing to HP support because something is going on there. Let me know if you figure anything out.
Other things you can try, update router firmware and hard reset router via pinhole on back.
So after reading your post I’m currently using comcast internet and my router sucks. I was wondering what router and modem would you recommend for being able to stream games from my pc and or console, plays said games online, and be able to use 6 devices using the wi-fi in a two room apartment?
We have are upgrading from AT&T DSL to Comcast Xfinity Performance Starter cable internet (10mbps). We currently have a NetGear RangeMax Dual Band Wireless N Gigabit Router (WNDR3700). We have a 2 level ranch home with an open floor plan. We run an Ooma VOIP device and two laptops generally hardwired to the router but sometimes wireless. An Apple iPhone has recently been added to the house WIFI which has contributed to the need for a bandwidth upgrade. We do stream much but are beginning to use more online applications.
Do you think that this router is sufficient? Would it, paired with the ARRIS SB6183, be sufficient for the 10mbps we’re hoping to get?
Good info here. Very helpful. I do not think you said what the best wireless gateway was though. That is what I need. I currently have comcast with my own arris sbg6580. Three story home 4 adults, 4 smart phones, 2 tabs, Chromecast, printer and a laptop. Wirless connection very slow most of time and fall to load. I am ready to purchase.
Hi Stephen!
The reason you have such poor speeds is because the sbg6580 is only Wireless N600. It won’t cover a house of your size.
The “gateways” are basically “combo” modem router in ones. You can’t achieve best speeds this way.
To get the best you need the two separate devices. The SB6183 modem paired with the ASUS wireless AC3200 should do for a 3 story house. You would want to put it on the middle floor if possible.
I’m not sure if you can put the older gateway into “bridge mode” then you do not need to buy a new modem. You can bridge that and hook up the ASUS AC3200 and now have two devices.
Good Afternoon,
I currently have Comcast 75. I have a combo Cisco DPC3941T. Just to be clear, for best option would be to return the DPC3941T (to save the $10 a month), and get the Arris SB6183, and the Asus RTAC68U. Or should I keep the Cisco DPC3941T, and just get the Arris SB6183? Thank you in advance.
You got it, return theirs, save that money, get that modem and router and you’re set. If you have a smaller home, the C7000 would work as well.
Great Read! Thanks for explaining it in a way us non-techies can understand. I currently have Comcast Internet ( 75 Mbps download) but I just got a upgrade to 200 Mbps. I currently have Arris SB6121 ( max 172 Mbps) modem and a Asus RT-N66U wireless router. Just wanted to know the my best options in a modem, a wireless router, or modem/wireless combo to support my speed upgrade and get the best performance possible. Also wanted to know how to keep people form piggy backing onto my wifi signal if you don’t mind leading me in the right direction.
Hey Tony!
With the new speed boost you’ll want the SB8183 which supports up to nearly 700mbps.
Your current router is an AC1750 class so it will still work fine. The only reason I prefer the AC68U over the 66U is the USB 3.0 port upgrade. Huge for me who uses the file share for all my of media streaming in the house.
As for the wifi security, if I recall the ASUS comes with a default key or pass phrase and is already protected.
I’ll take one of my spares and reset it and find out. If not, maybe I’ll make a guide for securing it.
Ok thanks,
One more question, well maybe a few. I read your article about the best wireless routers and I have a 2 story house (2100 sqft) so I bought the Asus RT AC3200 along with a Arris SB6190 based off the recommendations in your articles. I haven’t opened them yet, but I wanted to know is it worth it or will it be over kill? My modem and router is upstairs in my bed room and my main direct tv receiver (wireless), Xbox one, second wireless direct tv box, 3 iPads, and my kindle fire stick are down stairs. I just want a strong consistent signal to stream from my fire stick and direct tv on demand along with web browsing and online gaming for my kids. If these are over kill, what would be a good alternate ( most current if possible) for a router. For example I was also looking at the Asus RT AC68U dual band AC 1900, ASUS RT AC88U, and ASUS RT AC3100.
I would say the AC3200 is perfect and priced right for a 2 story house. While some claim having the router higher is better, I honestly could not tell in my house. It worked fine wherever I put it.
We’ve got many streaming devices, TV’s, consoles here and never have disconnects or interruptions.
I am currently enroll with xfinity blast 75mb speed one and renting their wireless router for $10 a month. What do I need to replace that router? Thanks
Hi Kevin,
I would need more info.
Do you have a single device? Aka combo modem?
Or two devices. A modem and a router.
Sounds like you have a single combo and the combo modem will work for you.
But it’s all up there, read the first section and the differences.
I have single device Arris Interactive, L.L.C. tg862g
from Comcast. It’s really bad. Lags all the time. My house has 2 floor. So I should get SB 6183 and Asus RT- AC68P or U? Is that right?
Unfortunately if you have that model it is highly likely that you have voice lines and do require a certain modem.
Check out the voice options above if you have a voice package.
Thank you for the information in your article. We have internet and voice with Comcast with the SMCD3GNV modem. We just bought the Nighthawk AC1900 Router and the Arris Surfboard SB6183 at Costco a week ago before seeing your article. We haven’t opened/installed anything yet, but I am trying to figure out if we can keep either the router or modem since it does not have EMTA. Is there a workaround solution that still allows us to keep both the modem and router?
While I myself have never had voice to try it, I did call Comcast and speak with multiple tech reps who told me it is not possible to use a non EMTA modem with Xfinity Voice. Also several people have said they were told the same.
I did however hear one person say you could. I’d suggest that since you already have all the equipment, it would not hurt to try and report back here.
If it does not work, you can bridge the modem they provide and use the Nighthawk router. Or buy your own voice modem and use the Netgear.
I have Xifinity high speed internet. I am using xfinity’s DOCSIS 3.0 modem with wireless router, I don’t use Voice. My Internet speed is 200 Mbps. I want to purchase my own modem and replace Xfinity’s. Which modem is recommended?, my priority is download speed and stable internet connection. I connect 8 devices some point of time.
You want the SB6183, it will handle speeds up to 600mps and the AC1900 will handle 8 devices. But for a bigger house you may need the AC3200.
Thanks so much for the great detailed information! I have Comcast 150mps I (internet only) and hate the idea of renting fee as well. So I think from reading article and replies the best option for me is the SB 6183 and RT AC68? The letter following the 8 in router model, determining where I purchase. Thanks so much!
That is correct!
The U is widely available and the standard version and the RT-AC68P? I think it is, is only at Best Buy if I recall. Same thing though, but the Amazon one is almost always cheaper.
First, I have no idea what the difference is between a modem and a router so I really need your help. I am considering adding phone service to my current Comcast basic tv and wifi performance internet. I just bought and connected a Netgear N600 Wifi cable modem router in an effort to reduce costs. If I purchase an Arris tg862g or tm722g will I have to keep the Netgear N600 or is there 1 device I can purchase that will cover TV, wifi internet, and phone?
Hi Sue,
I actually just updated the article answering your question about the differences because I figure others may be wondering the same thing. Thanks for question that sparked an addition.
As for your wifi, if the N600 is doing good speed / range wise, then the tg862g which is also wireless N should do fine at replacing it the Netgear. You can indeed return or sell it and you will need the Arris voice modem.
Hey Sticky,
Ive been following your posts and was wondering if there is a modem that works with Comcast Voice that has a bonded channel count higher than the (8×4) of the Arris TG862G Residential Gateway.
I am planning to set it in bridge mode in tandem with a robust router. I just want max bandwidth intake, but know I am limited to modem choice due to the Comcast Voice requirement.
Thanks Mucho!
-Riad
I’ve gone through all of their supported devices and it seems as if they left Telephony modems in the past.
8×4 looks like the best and the wireless ones haven’t even made it from Wireless N to AC yet. I don’t understand why they would do this.
If anyone knows of anything else let us know. But as far as the supported modems, I see nothing.
Thank you very much for taking the time to verify that.
-Riad
So I have the extreme 150 plan with Comcast, I currently rent the Arris model gateway(XB3) but I wish to remove that $10 a month fee from my bill. Can you recommend me the best dual band modem and router for my money. Side note: I’m probably going to upgrade to the 250 plan in the near future.
Hello!
As stated above, the SB6183 is the modem you need for Comcast and the router depends on your situation but I explained it all in the article.
Is the Arris TG862 gateway combo modem/wifi a good choice? I use 2 computers, 3 IPTV boxes, one 4k TV and 5 iPhones. My ISP is Liberty Cable and I have 20MB speeds.
Unfortunately I can not fully answer this question. I am unsure of Liberty Cables supported devices and not able to find it on their website. The Arris Gateway you mention works for Comcast Voice and would only be an option if you had the Telephony package. If you do not have voice, you would not want that modem. You will have to contact Liberty Cable to find out. But as far as wireless goes, it is only Wireless N meaning a much weaker throughput at range on the network. I would go Wireless AC.
I have a 4000 sq foot home. Only one level though. I am getting Comcast Triple Play with voice. Budget is not an issue. I want a router with the best wifi signal so I wouldn’t have to use an extender. What router and modem would you recommend?
Unfortunately when it comes to Comcast Voice, you must use one of the E-MTA telephony modems. That does not leave you a lot of options. You can rent their equipment and place it in Bridge Mode and use your own router. Or get the Arris TM822g and use your own router. If budget is not an issue, you might as well just rent theirs, bridge mode it and use an AC5300 router for the wifi.
As far as house size goes, it could come down to the walls and interference in between. My house is nowhere near as large but people have been having good luck with the ASUS AC5300 class router mentioned above for the larger houses. While it may not extend the range through heavy walls, it has a higher bandwidth throughput at the same ranges as the lower end model AC3200. It is the best bet, but there is still a possibility of a room behind a kryptonite wall that won’t get service.
Hi, I have the xfinity internet (50mbps) service, I just want to save the $10.00 monthly rental fee, which modem do you think would be better for me to purchase? I called the customer service but I don’t think they really know about the equipment.
They basically do not know.
For the lower speeds and not worrying about the future as things get much faster, the SB6183. But you’ll still need a wireless router. I’ve basically explained that all early on in the article.
Hi there, I’m moving into a studio and use my internet for gaming, streaming tv shows and movies. I’m getting the Xfinity Double Play.
Internet Pro Plus with HBO. I have a desktop, laptop and tablet that’ll be connected to the internet. What would be the best option for me without costing me an arm and leg?
If it is just you in a studio apartment the cheaper RT-AC52U mentioned above will cover you.
If you ever move and have to upgrade, it will serve as a nice repeater for extending range in a larger house but it does good for a small studio.
Thanks for your help!
I am currently renting the Arris TG862G from Comcast ( I have Voice, Internet and TV). Should I buy a new Arris TG862G on Amazon, then add a seperate router? I have a Netgear Nighthawk AC1900 Cable Modem Router. Can I use that, or is it overkill?
You would only buy the new TG862G router if you want to eliminate the equipment rental fee they are charging you and save money in the long run.
You would then put the Arris in bridge mode and use your own router.
An AC1900 is a great class, however I honestly do not know if you can use a Nighthawk combo modem router as only a router. You would have to try it out now and see. Let me know if it works as a router only once you do figure it out.
I plan on returning the AC1900. I only bought it because the salesperson at Staples told me that it could replace everything.
If I went with the Arris TM822g (and used the ASUS RT-AC68U router) would I still need to put it in bridge mode?
Thank you for all of your help!
Yup, that would work and you do still need to bridge it to disable its built in firewall /WiFi and pass on the signal to the ASUS.
Tech support should be able to walk you through it but I see a few answers online such as this.
I have the Triple play with xfinity, they do not have any preferred cable tv/internet packages without internet phone. Can I just get the sb6190 and the wireless router I want and just not connect the phone service and TV and internet will still work with a major improvement.
We all use cellphones anyway so we never answer that internet phone line anyhow.
Thanks,
Mark
Nope.
You are stuck with the VOIP telephony modems they provide or one of the two above. I’m not sure why you must use a voice modem, but it is the way of the road.
You can put the one they provide you in bridge mode and use your own router though. This is recommended.
Yes you can. I only have Triple Play because it is cheaper and I have no intention of using their phone service. I have my own SB6190 and an ASUS RT-AC68U router and it works fine. I called and they activated it with no problems. You don’t have to use their eMTA Voice Modems unless you actually want to use their phone service.
I have been told by several agents that they will not and can not activate a none voice modem on a Triple Play with telephony services account. The MAC Address is supposed to get rejected by the system.
I even called again after receiving your comment to see if anything has changed. I was told by Tier I and Tier II the same thing. I insisted I was told by someone(you) that this is possible and they claim it is not.
Most people now just do the Double Play with Internet and TV to save money and use their own modem.
I will continue looking into this situation and encourage anyone else who has Triple Play with a normal cable non-voice modem to reply below.
I’m a die hard gamer, and i have Time Warner Cable, I just picked up this SB6183, with the Linksys WRT AC1900 router for my combo, I’m hoping this is a solid setup, as I have a lot of laptops, smart tv, and phones in my condo, you never mentioned this router in the article, is there something about that router you aren’t a fan of!?
I used to love Linksys but we’re talking years and years ago.
Now my only Linksys is an old wrt54g running DDWRT for fun and to sometimes extend the wireless out to the garage and backyard.
Over time the GUI software has become less stable and quirky with random settings and what not having to be reset. I should never have to reset my router, there are a lot of firewall rules, static IP’s, port forwards and so on that I do not like redoing even if it is as easy as reloading a backup. I and have not had to reset my router for ASUS on any model I have had. Except that one time I forgot my password on a secondary router.
It was a few models back I tried out an ASUS brand router and the GUI was intuitive and easy to use and of course they had all the USB FTP file server options.
I like ASUS because they hit the market hard and in so many fields you would think they are spread too far thin and doing it wrong. But they are doing it right each and every time. They take user feedback and fix problems so with each new model in any department you can expect improvement.
But the reviews out there on the Linksys AC1900 do indeed show a lot of people having problems with them.
So, if it works and you like the GUI, it is your choice on which brand you go with really.
The key here for cost / performance is the AC1900 so that is a good choice.
I have new Comcast service – the Extreme Internet at 150 Mbps. I have a 4-bedroom home and work from home. Therefore, I need faster speeds than the average. I’m leaning toward the SB6183 + AC68U combo. We have one computer that is an Apple laptop. Will we be able to connect the Apple to the network/internet? Or do I need to buy the SB6183 + Apple Extreme combo?
Thank you!
Nope, the Apple will connect to the router no problem.
I was more or less joking with the Apple recommendation because some people will only buy Apple products but I would recommend the ASUS over the Airport.
One of my housemates uses a MAC Book Air and she has no problems with our WiFi and I was even able to connect her to my network drive hooked up to the router.
I have Comcast triple play only because it is cheaper. Because I do not use the land line phone, can I purchase a modem other than the Arris TG862G Residential Gateway so I can use a better and quicker router? If I have to use the Arris TG862G, can I still use a stronger router and somehow bypass the built-in router? Thank you. I really appreciate your expertise.
Unfortunately you are stuck with the VOIP modem but you can indeed put it in “Bridge Mode” and use your own router instead of their built in wireless.
Check out the router options I mention above and see what best fits your house.
Between the C6300 vs the SB6183 and RT-AC52U combo meal, which would you recommend? Right now on Amazon the C6300 costs about $20 more than the buying the other 2 separately.
If you are in a small studio or apartment, the two separate devices to save money and have a better firmware experience. I do prefer the ASUS over Netgear when it comes to user interface. If you are in a larger apartment house, the C6300 because it is AC1750 while the other is only a AC750 class router. But ultimately, the SB6183 and the ASUS AC68u is what I find to be best for me in a larger house setup. I do think for someone who does not need all the bells and whistles, the C6300 is fine.
So summary, small place, SB6183 + AC52u.
Large place SB6183 + AC68U.
Large place on a budget the C6300 will do.
Hey there, so pretty plain and simple I’m moving and switching to xfinity. 150mbps plan. I purchased the SB6183 modem, now what should I do about a router? I want the best and better option. I never go cheap as long as it is worth it. I’m just confused if I need anything special with the 150mbps plan? Thanks!
Hey Gregory!
You got the right modem for the plan and wireless router would depend on your house size / amount of simultaneous high use devices.
I listed all 3 above but normal house size / use would be the RT-AC68U router above and super give it to me anyways would be the AC5300. Between those 2, the AC3200.
You keep mentioning RT-AC86U it is the RT-AC68U? Correct?
Hahah oh man, mild dyslexia there. You are right. 68, not 86. There is no 86. There is no spoon. There is no cake.
Hey all!
I’ve been following this thread for some time
I’ve been using an SB 6121 since July 2012. Originally 25 mbps speed. I still use it and my Comcast package was bumped up to 75 mbps in November. I also have a Netgear N750 dual band router. I clock speeds at almost 95 mbps most of the time. Back in Nov Comcast told me my modem was EOL. I got frustrated after hooking it up so I left it overnight. The next morning it was linked to the internet and I clocked it at 85 mbps. I’ve never had any other issues. My only slowness is in the wireless adapter but even in my living room I’m measuring 80 mbps.
EOL is such BS
It’s true. The techs do not know what they are talking about half the time.
Yes, they EOL’d all these modems internally, meaning they will not issue one themselves(contratcs with other manufactures) but they are all still fine on the “retail” side(buying your own).
You can see this in their approved devices list if you check DOCSIS 3.0 and “retail”.
None of them are going anywhere anytime soon and even if they do, they are already on your account.
Thanks for all the great info. I’ve got the standard Xfinity voice/internet modem. I want better speeds and wireless speeds for streaming (kodi, netflix, ect.) but I need phone as well. Can I use the SD6183 / RT-AC68U combination , for internet streaming, and then add a OOMA telephone system for my phone setup? Thanks for any ideas you might have.
No, if you have the phone service, you must use the voice modem options.
However you can still get the voice modem and an ASUS router or put your existing voice modem gateway in Bridge Mode(bypasses their built in wifi router) and use your own router.
I was told from the guy at Best Buy today not to put the Comcast router into BRIDGE MODE. He said that would cause some interference. He said just connect the Asus to the Comcast router/modem. Then you go into the settings in the Comcast one and shut the wifi off. Does this sound correct? He said the Arris TG862G/CT is the router you need to use if you have voice if you want to buy it and not rent it.
No, this does not make sense. You need to enable Bridge Mode to disable the built in firewall and simply pass the broadband cable signal onto your router.
You should also disable wireless separately though because Comcast may be doing the WiFi hot spot thing on a separate channel according to their information here.
To buy a modem only, you would save money getting the TM822G mentioned in the article. The TM862G as he mentioned, is not faster but it is more expensive because it has a built in WiFi, the one we’re trying to avoid with its old Wireless N network. Putting the 862 in bridge mode(needed) makes it an 822 which is recommended above.
I don’t know where he got these ideas but basically without bridging the modem, the 2 routers / firewalls would have all sorts of problems and a modem you don’t have to bridge, is one less possible complication. Therefore the TM822G is the way to go.
I told Comcast that I wanted to get my own router/modem she said the package that I was getting its included and the price wouldn’t change. I agree I have to put theirs in bridge mode. Which router would work better for me in this mode? Asus rt-ac88u 3100 or the regular 3100. Ty
Sounds like another case where you have to call back and ask another rep. As far as I know, they always charge to rent the equipment.
But yes, if not, you would bridge it and use your own router.
The RT-AC88U 3100 seems to cost more than the RT-AC3200 I linked above so I would go AC3200.
I actually don’t know why it cost more other than it maybe have came out first and is now the older less available inventory?
Well, I actually want to drop the Xfinity phone service and use Ooma. All I want from Xfinity is internet access. I want to save that $40 now on my Xfinity bill and use the free (minus taxes and fees) Ooma service. The money I save, I would like to use to upgrade my bandwidth plan. Ooma just runs off an interest connection.
Will that work?
Oh well if you are dropping Comcast Voice, then yes a normal modem / router combo will work. No voice modem needed(unless you subscribe to voice via Comcast for Triple Play).
I personally have never used OOMA but it looks like all you need is internet.
So dropping voice, getting your own devices, saving money.
Awesome sight love the detail and wallpaper too! Sadly I need to print & highlight to even understand half of what you say here.
Question please: If I have triple play Comcast can I purchase the modem you recommended? What about phone and TV? Sorry to be so dumb, it’s all a bit overwhelming to me! We have a long skinny house and wifi is a mess. No, I cannot move the gateway. I have an extender but it is not working and I’m missing my Netflix, grr.
Thank you in advance for helping me.
Cheers!
Thanks!
I actually made the background wallpaper myself and embedded several secret numbers in there. Such as 3.14159265358979(pi) and 12/21/2012(“end of the world date”), Fibonacci sequence (0,1,1,2,3,5,8,13), my old area code, birth year, 420, etc. It was fun to make.
Now for the bad news. No with voice you may not get the recommended 16 bonded channel modem. However you can still get the TM822g which will have speeds up to about 125mbps. This is actually fine for almost every Comcast user.
Your problem seems to be the WiFi though. The first step would to be buying a Wireless AC router. After that, extending the range with a cat5 and second Access Point is the best method. If it is not an option, a second wireless router used as a Repeater. However that won’t be as fast. I plan on updating this article with more info on the wireless range as people seem to have the issue often. Stay tuned but start with Wireless AC.
Hello it’s 2-7-16. I’m about to make the switch from Fios to Xfinity but before I do I need some information. I’m getting the Triple Play and will be using the voice. I have a good deal that is on paper right now but I’d like to get it down even cheaper buy not renting a modem or router from them. I’m getting the 150/10 as part as my plan. I’m looking for the BEST modem and best wireless router to buy for my set up. Will the Asus 3200 work? Thanks for your help. Great article.
Oh yes, the ASUS 3200 is a great option. One of the strongest out there.
As for the voice modem, there is no retail offered 16 channel modem that I know of or on the supported devices list.
The TM822g is an 8 channel modem and will only get speeds up to about 125mbps I believe. Which is fine for most users and Xfinity packages.
You will have to get their modern in order to get the 150Mbps package. You don’t have an option on that. However you can have Tech support put their gateway in bridge mode so you can use a much better router such add the ASUS 3200. I hate the Comcast gateways, but if you need phone service, and what the 150 or higher, you will be required to have their gateway. I was trying to get a work around, I found one Tech that would be willing to let me use two modems. Buy an EMTA that will do the voice and then a 16 channel modem for the higher speed, but then I was told that wasn’t allowed. Good luck.
If I have the Asus 3200 when they come to install the equipment will the installer connect it for me. I am just happy that I’ll be able to use the Asus 3200 even though I have voice. I wasn’t sure if it would work or not. I’m far from a a techy person but I just like to have all of our equipment running at maximum speed. Ty for the great info
The cable tech may be able to help you put it in Bridge Mode(needed to disable the built in Comcast wifi router) but not set up your wireless and what not.
Unless they are a nice tech? If I was in the field, I would do it but not all techs are created equally.
ASUS tech support can help you with it but it is also pretty straight forward in the instructions.
I mainly want a better gamin experience. I’ve been considering a few different options. I have xfinity blast plus 150+. I’m gonna replace the modem/router combo that Comcast supplies. I’m going to replace it with the SB-6183 modem. As far as the router goes, I’m stuck between the Asus RT-AC88U, or NETDUMA router. They both have active intuitive settings with emphasis on gaming.
I’m not sure I’m a fan of the way the Netduma claims they “eliminate lag”. They really just permanently remove options from your possibilities.
Sometimes, you need to connect to someone far away and in some games it doesn’t matter. You can connect to someone in Europe for a game of Civilization.
But it seems like all they do is permanently block host options and most games have server browsers with all this info and most gamers know how to pick a host on their own and look up preferred server regions in the server browser.
But other than that claim about eliminating lag, I don’t know much about them.
If you get one, let us know how it goes.
I was looking at the SBG6900-ac. Its a combo modem/router. It also has two 2.0 USB ports. Does this have similar functions to the RT-AC68U’s 3.0 USB ports? Would this be a better option than the C6300? Thanks for your feedback.
I see this is a newer model and I have yet to try it but here’s why I wouldn’t.
Anything new should have USB 3.0 and even though they have the USB ports, they do not mention what they are for anywhere on the official site.
I almost feel they are using them as replacements to ethernet ports which makes no sense other than a lot of really thin netbook and Apples come with USB only and no cat5 jacks.
I was looking at the tech support files online and don’t see anything anywhere about new network storage or FTP options in the software so my guess is the ports do not serve the same purpose that other advanced routers like ASUS.
This is the only mention I could find on them and it also seems as if they are just pointless cat5 jack replacements.
“2 USB 2.0 and 4 Gigabit Ethernet ports. Let you link with your compatible devices.”
So my guess is more and more people are sitting there with a MacBook Air unable to connect for initial setup and they decided to place these ports. I could be wrong.
I’ll try to find out more on the matter or see if I can find a version of the newer software and play around in the options.
Meanwhile, the Netgear does offer functionality via the USB port but the ASUS has the higher functionality and multiple ports. I use both of mine and kind of wish I could hook 4 USB drives to it. With a 5th port for my printer. Need more ports!
Thanks for your reply. I ended up taking back the SBG6900-AC gateway and getting the SB6183 + RT AC68P. They didn’t have the RT AC68U at best buy they had the “p” instead which they said was the same as the “u” just a slightly upgraded version. Anyway so far its been working fine and I like all the advanced options on the router, especially the advance parental controls since there’s two teenagers in the house. There’s still a lot on the router I’d like to explore like the VPN feature. Also, I took back the Comcast router I was renting so now we’re saving $10/month. Thanks for the recommendation.
Awesome!
I think you’ll enjoy the modem / router combo much better than the single gateway. And as you can see, have more options to play with.
Yeah the U and R are the same, the R sku is “Retail” for places like Best Buy and the U is online for places like Amazon.
The P sku I think may be exclusive to Best Buy but it is an “upgraded processor” and a slightly higher cost. However, it is the same as far as performance. The U/R CPU is way plenty processing power. There is absolutely no delay in working with the built in software.
Oh, and I think in all my explaining of this router, I forgot to mention they have apps for your phone! I will update that later but check them out.
Hi,
Thanks for the info. Here’s my question. If I went with a gateway which would be better the Arris SBG6900 or the Netgear C6300? I have Comcast blast which get up to 75mbs. Just looking for good wifi throughout my 1 story house. 5-8 devices connected, Xbox, ipad, iphones, and laptops.
Hello!
The SBG900 is not an option anymore. It’s pretty ancient and not even comparable to the Netgear Combo Modem.
It is only DOCSIS 2.0 so it’s eliminated and it only has Wireless B/G compared to AC1750.
The almost comparable SBG would be the ARRIS SURFboard SBG6782AC. But it only has 8 bonded channels compared to the C6300’s 16.
The Netgear also has better features than the slower SBG.
Are there any voice/modem combos that have more then 8X4 bonding? My package includes the extreme 150 Mbps speed, but I have the TM822G modem, and they said if I want the full speed I have to get a modem from them that will support the faster speeds. Right now I peak at 130Mbps and average 120Mbps. But I can not find a voice/modem option with more then 8X4 bonding. Also the modem option they had was a router combo and the tech told me it could not be bridge. Which I call BS on that, but I then refused to give up my current modem. I have way to many port rules that their gateways will not allow. Up to 20 rules right now. Mainly for security, a .com, voice and file servers. Etc. So I can’t use a non bridged gateway. Any suggestions?
Bummer town.
It sounds like you’re stuck there. It seems the voice modem models don’t update as fast and I have not seen any 16×4’s.
I also would not give up the current router access for a lesser model.
When I worked at AT&T we had this horrible 2Wire Gateway that might as well have been a Fisher Price Router. I imagine that’s what the Comcast firmware is about like these days.
We have Comcast Triple Play (blast) and are not prepared to lose our landline yet, but need to improve our internet for our son’s sake – he’s handicapped so xbox gaming is one of his main entertainments. We’d also like to stop paying Comcast $10 per month. We currently have the Arris TG862 (using as modem only) and the Asus RT-AC66u. Speed test says only about 38 Mbps for download. Why is this?? Which modem (with voice) should we buy given that we want to continue to use our Asus router? Also, because the signal has to go through 2 walls to get to our son’s room, is our only real choice the access point mode – buying a 2nd cheaper router with an ethernet cord running across our floor (no option to hide it in the walls)? We tried the range extender, but you’re right – not much help. Essentially, our internet is fine for everyone but our son – just need to improve that.
Well, it’s hard to say. The TG862 in bridge mode to the ASUS router is about as good as it can get for Voice and if you connect direct to the modem you should get your max speeds.
When you say you only get 38mbps down, is that only in his part of the house? Have you tried walking around with like the WiFi Analyzer App to see if it is just a signal block between the two areas?
If so, yes the problem is harder to solve and the extended ethernet with a 2nd wireless router in Access Point mode is really the only good option. You can extend and repeat the internet for browsing access pretty far but when it comes to hardcore speeds and gaming, the cable and 2nd wireless signal is the best way to go.
I’m currently with Xfinity high speed internet and I currently have 260Mbps for Download and 30Mbps for upload. Is there anything outside of Xfinity I can do to get more download and upload speed. A couple of my friends say they have 1000 Mbps Up and Down. How can I achieve this?
Actually you can get the SB6190 which is the highest speed at 32 bonded channels it can do up to 1.4gbps. But you must have a plan that supports those speeds.
Although to be sure the SB6 190 will give greater “future-proof” peace of mind with more channels, Comcast currently provisions 16 channels, so you won’t get any more “speed” than with the SB6 183 currently.
This article is good timing for me. I’m not techy but figured I’d try to upgrade myself.
I’m a triple play with Blast wifi customer and currently use a rented old comcast combo unit which I’ve been told by comcast tech support I should upgrade to the Arris dual band modem. Don’t want to keep paying comcast 10/mo so buying my own. Just tested my wifi macbook air and says I am getting 23mbs download speed and 6 upload speed.
Goal is to increase wifi speed and range in a larger old home (all 1 level) and a separate cottage about 50 feet away.
I recently purchased the SBG6782AC combo modem/router and the Netgear Nighthawk X6 model# R7900 AC3000 Tri-Band WiFi Router. Both can be returned no problem as still unopened.
After reading your article, I realize I may not have purchased the right equipment. Which performs better in speed and range? the SBG6782AC or the SB6183 Modem + RT-AC68U Router. Given I have on hand the SBG6782AC I don’t mind using it unless I would get better all around performance with the SB6183 Modem + RT-AC68U Router.
Is the RT-AC68U much better than the Nighthawk X6 I already purchased?
I do not need or use the voice. Do I have to cancel voice with comcast to use the SBG6782AC or SB6183? or install it and just not have the use of voice?
Also, to extend wifi speed and strength to outer rooms and cottage what wifi extenders or boosters do you recommend?
Thanks for all this information, it is really helpful.
Joanne
Hey Joanne!
I myself have never done the Voice package but based on everything I have read and heard with Voice is that you are indeed forced to use a voice modem, even if you do not want to use the voice. I have read about others switching voice with other Comcast services to get the Triple Play deal so you may want to look into that. Even say if you got the alarm service yet never hooked it up.
I may actually call them tomorrow and ask about the voice package with a non voice modem as it is a question that has come up a few times and I would rather have a definitive answer instead of what I have learned from others. But as it stands, it is my belief that you must cancel the voice or get a voice modem.
As for your purchases, the Nighthawk X6, is on paper, slightly better than the ASUS. However it cost a lot more and I have never been a fan of the GUI(browser accessed software for setup) and ease of use. And from what I read, tech support is horrible. But if you don’t care about cost or need tech support, in theory it will have slightly faster speeds because it is AC3200. The comparable ASUS router would be the RT-AC88U(I wish I had this one even though I don’t need it). And I am much more a fan of the GUI and ease of use with the ASUS brand.
I would not recommend the SBG6782AC for your setup. It is for a small apartment type situation. The modem itself only has 8 bonded channels while the SB6183 has 16(capable of faster speeds when network is upgraded if not already). A SB6183 and Netgear Nighthawk X6 should be a great pair though. Even better than the RT-AC68u. It may come to personal preference when you compare the R7900 to the RT-AC88u though.
As for boosting the signal, it really is dependent on the situation, other interference, walls, distance, etc but I would start with a cheap router like the RT-N12 and put it in repeater mode. The best possible solution is to get a long cat5 and get it extended via hardwire as far as possible and rebroadcast the signal from there. It may just be enough alone. When 2 wireless networks catch each other in the middle to extend the range, there is a loss of speed but when you take a long cable and run it from the main router to another wireless router you do not give up speed.
I hope this helps and if you find out from Comcast the answer to the voice thing, please follow up and let us know. I will eventually get them on the phone and ask but they can be such a hassle sometimes(all the time). Every time I help a friend set up their own modem I literally have to explain to them how it works and force them to put the MAC Address on the account. You would think they would be able to do this in their sleep.
I was told by a Customer Rep that due to certain laws regarding phone that a customer must have a Voip(telephony) device (if they have the triple play even if they are never going to use the phone), due to the legality of it if there was an emergency Comcast is legally responsible and that could leave them open to a law suit. Fyi I had a Cx(CX is customer for short)ask me to swap a gateway device for a mdm(modem) and this is when I was informed by a very knowledgeable rep who had been with Comcast for many years. So if your ever able to get them to perform that miracle of putting in a mdm even thou your paying for the triple play thank your lucky stars, because your probably dealing with a fairly wet behind the ears Cx Rep. Oh side note I am a Installation tech for this company, so I’m not trying to steer you in the wrong direction.
This is actually what my understanding was and I even called them and got a vague answer a few times but it also seems some customers are able to get a non telephony modem working on a voice package. It may literally come down to hanging up and getting another rep. I also used to work for said company in dispatch and knew I worked beside morons who continuously did things wrong or wasn’t able to help my install tech because they were not knowledgeable in their own jobs.
We have the SB6141. Have used it in our house for the past year and a half and it’s done the job. We recently moved and had to transfer our Comcast service to the new house and now that modem will not connect. I was on the phone with Comcast support for an hour as they (shockingly) patiently waited for us to try hooking up the modem in every single room. They have a tech scheduled to come out to our house tomorrow, but I’m wondering if it’s the modem and if I need to just get a new one. Any thoughts? I know if we had kept it in the same house it would’ve continued working but it makes me wonder since we moved it and technically disconnected the service to transfer it, if now Comcast won’t recognize the modem.
Thanks for any help!
No, it should still work. My guess is the actual wiring to the house has an HSI filter on it aka a video only filter. Or something like this. The tech should be bale to resolve this. Feel free to keep us posted.
Thanks so much for the detailed information. I had planned to go on the cheaper side but your write-up of the RT-AC68U convinced me. I convinced my sister as well but she ended up with the 6141 and the RT-AC66U. Aside from speed is there a big difference in features – didn’t know if she should switch out (tried comparing but have to admit its a bit beyond my scope – really liked the feature of the external HDD access and wanted to make sure this feature was comparable). Thanks.
I used to have the RT-AC66U but that was before the 68U option and the wireless speed difference is there and small and likely unnoticeable. The massive upgrade is the USB port going from 2.0 to 3.0. I fully utilize this option and transfer a lot over my network and download all to this storage device so it matters immensely. We’re talking saving tons of times on an average transfer and allowing multiple users to download at once. So It depends on how much you are going to rely on network storage, mutual backup, sharing with friends, having an FTP to access anywhere, etc. It all sounds technical but ASUS makes it really easy to set up and you become reliant on it once you know how to utilize it for backups and shares and what not.
The Arris SB6141 will be EOL in less than 5 years…
Comcast already provisions to 16 channels in almost all their markets now.
To buy the SB6141 for around $69 (what I see it going for lately) really makes little sense compared to the $99 (common price found though it retails higher) SB6183 which will stay current longer. Even if you only kept it a couple years longer than the SB6141, it would become the better value.
Further, even if one sees no actual speed advantage (based on your internet plan), more bonded channels should provide more consistent performance.
Purchasing an 8 channel cable modem in 2016 is not a good bargain.
I am currently using Comcast Blast tier but I am having issues while gaming online. There are 2 o of us who game one pc is hard lined and the other is on Wifi while everyone else use’s the Wifi for streaming Netflix and YouTube and basic internet surfing, the issue I an having is my ping will jumps a lot while playing so was going to purchase a Modem (SB6141) and router (TP-LINK Archer C7 AC1750) to see is that would solve the problem. Any suggestions on what to do here?
I assume the PC with ping issues is wireless? How high does the ping jump?
I’d say jumps up to 200ms is kind of normal but if it’s going beyond that and frequently there could be other issues with wireless interference.
I personally hardwire my gaming PC but other people in the house are wireless and we do not experience this with the ASUS AC Router.
I dropped a link in the comments above about changing your wireless channel under Trouble Shooting Options and sometimes that can fix the problem.
In the future I may make a complete one page stop for all of these possibilities. But also on that page I have info about WiFi Analyzer, a free app that can help you see your wireless strength throughout the house.
The ping issue i am having is with a pc using Ethernet cable direct to the Comcast modem/ Wifi router and is will jump up to 350ms on a daily basis all day so to save my self some cash and see if it would elevate the ping issues i was going to purchase my own dedicated Modem and router.
Well that is a tricky situation. If it is just the hardwired computer with the lag issues(and not the wireless) then I would look at it.
I would first try a different ethernet cable or put a laptop or something else to that cable and see if it has the same ping issues.
That way you can see if it is the pc, the cable or the modem. I’d also try another port on the back of the modem.
But I would also buy my own modem to stop renting their equipment and save that $10 a month. Also my own router for the reasons I mentioned above. I couldn’t do without my external USB network hard drives.
Thank you for all of this information, much of it over my head. I need to buy a new modem and was all set with the ArrisSB6141, but then found an article saying it was on the EOL list. I see that you confirm that it was for a very brief period. I’m wondering if Comcast has issues with Motorola and whether it’s just a matter of time for it to be put on this list. Would it be best to choose a different brand? I don’t want to have to replace the new modem any time soon.
I would not worry about the retail SB6141 being EOL’d any time soon.
Even if it were in 5 to 10 years, as long as you have it activated already it won’t matter.
I just added a new little section to the article about this as it seems to be a big concern.
After fighting with Comcast of my internet speed being 30 mbps, and I pay for 150 mbps, I was told today on Feb 5th, 2016 that my SB6141 is EOL’d. They said that this modem will not push out close to the mbps I pay for. I called the manufacturer and was told it is fine for those speeds. Two options Comcast told me I have. Buy new modem, or rent one. Thought maybe because I have a very old hand me down router, I would replace it. Went and bought a Netgear N900. Made my speed go to 50 mbps, however, not close to what I am supposed to get. Do you think they are just trying to get me to rent a modem? Do I need to upgrade to get the full high speed I pay for? Thanks for your help.
Hello!
The SB6141 is not EOL’d from the retail list so I’m not sure why they would say that. Bad tech who is looking at the non retail list? Tell them it is not EOL’d on the retail list. It should also smash over 100mbps and up to like 125mbps. It should technically go higher but they do not provision them for speeds over 125mbps. For that you would need the SB6183.
As for the N900, you should be aiming for AC class routers for higher speeds over longer ranges.
Bottom line, if you have a SB6141 and you plug directly into it, bypassing the Wireless N router, you should get speeds over 100mbps. If you do get the right speeds, yet not via wireless, the router is the problem. If you do not get those speeds hooked straight to the modem, you may have a line issue that would require a Comcast Tech to come in with his test modem and troubleshoot.
The Arris/Motorola SB6 141 and Zoom 5341J modems are 8 channel modems…the Motorola SB6 121 has 4 channels. Comcast is EOL’ing the 4 channel modems. In fact, much if not most of the country now has 16 channel bonding with Comcast. The Comcast SB6 183 has 16 channel bonding, and I would recommend it over the 8 channel Zoom & Arris modems. While there is no speed advantage to using a 16 channel modem for most users, the more bonded channels should result in a more stable/consistent connection.
First, thank you for an extremely helpful article — I’ve been struggling with much of this for some time and you’ve made sense of a web (no pun intended) of information.
My home set up seems a bit complicated for two reasons — 1. I’m a mac guy. 2. We have a very large, old house (plaster, cement block, and brick).
Current Setup:
– Comcast tripleplay coming into the basement
– to Rented gateway in bridge-mode
– to Airport extreme (Gen 5, 802.11n)
– to 2 wired extenders (TIME CAPSULE 802.11n and Airport Express Gen 2 802.11n) AND 2 wireless extenders (Airport Express Gen 1b 802.11(draft)n)
This has worked until recently, but always well below 105mbps contract (top speed has been about 30mbps).
Considering 2 options:
Option 1: bypass voice all together if possible
– Comcast tripleplay coming into the basement
– to ARRIS SURFboard SB6141
– to ASUS (RT-AC68U) OR Airport extreme (Gen 6, 802.11ac)
– to 3 wired extenders: Airport Extreme Gen 5 802.11n TIME CAPSULE 802.11n; and Airport Express Gen 2 802.11n) AND 1 wireless extenders (for printer)
Option 2
– Comcast tripleplay coming into the basement
– to Arris Tm722g Cable Modem
– to ASUS (RT-AC68U) OR Airport extreme (Gen 6, 802.11ac)
– to 3 wired extenders: Airport Extreme Gen 5 802.11n TIME CAPSULE 802.11n; and Airport Express Gen 2 802.11n) AND 1 wireless extenders (for printer)
I’d love your thoughts and suggestions!
That’s hard to say.
If you don’t use the voice, then yes I would go with the SURFboard over the Tm722g. It would save you money if not anything else but I think it has a higher speed capability. It’s hard to tell though because the older Tm722g no longer has a product information page on the ARRIS site.
As for the ASUS vs Airport Extreme, that would come down to your personal opinion. I myself don’t own / use any Apple products so it slipped my mind that many people do use them and prefer the interface. I will add an Airport Extreme Wireless AC option for them. Thanks for that reminder.
For me the major downfall would be it has USB 2.0 instead of 3.0 for the external network storage and that is a huge slow down. My network drives are shared by 4 of us and used often so that speed boost is key. Also I give people access to my FTP and I do not think the Airport has that option. It also only has one USB port and I have 2 external drives hooked into my ASUS. Again, personal preference but either way the Wireless AC upgrade will be a nice upgrade.
It’s good that your access points are wired because the wireless repeaters do lose quite a bit of speed.
Echoing others, this is a great thread.
I’m confused b one point in the above reply – whether or not I can bypass the voice line even if I continue to subscribe to the Comcast TriplePlay (TV, Internet, Voice). We HAVE tripleplay thru Comcast but DO NOT USE voice service in any way.
Can I use the Surfboard SB6141 (or better)?
Or is my only option the Arris Tm722g or Tm822g? If this is my only option, which do you recommend?
Thanks so much,
Drew
Hey Drew, it is true. If you stick with voice, using it or not, you are banned to those modems.
Neither of them are better than the other. I think the price difference is because one has a router built in and the other does not. So whatever is cheaper at the time is best. If it is the wifi combo modem you would just put it in bridge mode and use your own router. The built in wireless is only Wireless N if I recall.
Thanks for The Update & Tip!
1 more question for a Noob…
I have the Comcast Arris TG862G (No Phones Hooked Into It) – Speedtest gives me scores of 80 – 96 consistently while hard wired – but the Wifi for Roku / Droids / Laptops / iPads is horrible and consistently drops and and is mostly unusable.
Do you think I can fix this by enabling bridge mode on the the device and use it as a modem only and use a ASUS (RT-AC68U) with it to improve my network?
Thanks!
Subscribed!
In theory yes, bridging and going from the 802.11n to 802.11ac will enhance the wireless performance.
AWESOME Article – Thank You!
I just came across it today.
Question: At the beginning of the article you are touting the SB6141 then halfway through the article you tell us to buy the SB6183 if we are doing a “2 Component Setup”.
Can you please let us know if the SB6183 is the Go To now?
Should we get it instead of the SB6141?
Thank You Again!
Hello!
The SB6141 is still the go to because it can sustain speeds up to 343mbps which is more than Comcast provides for their basic services. However the SB6141 was placed on the retail End Of Life list for about 2 days last month meaning the SB6183 was the modem to go to. But I am pretty sure it was EOL’d in error because it was put right back on the supported modems list and it is still the workhorse at a cheaper cost. The 6183 can reach speeds up to 686mbps which is more future proof but not needed at all. I did forget to switch the model number back in the lower section so thanks for pointing that out.
You don’t have to worry about a modem being added onto the EOL list after you buy it. Once it is put on your account and activated it will remain working.
Really appreciate the timely advice.
I’m on Comcast and have a SBG6580 that has just started dropping its connection to the internet.
Were I to determine that the fault is in the Motorola/Arris, what “all in one” would you recommend me replacing it with.
Mike
The SBG6580 is the older Wireless-N version of the new Wireless-AC SBG6782AC All In One Modem.
So if you’re already familiar with the Arris interface and how to operate it I would just stick with it.
The ASUS router is only if you need / want all of those advanced options. I explain that in the article in detail.
However one benefit to the separate modem / router combo is that if one device fails over the years, you only have to replace one instead of the whole All In One.
I have the Arris/Motorola SB6183 cable modem with Comcast Xfinity blast. I keep getting intermittent service, it really stinks, and every time I call they tell me I need to update my modem…. what are they talking about? I looked on their website and it stated a low performance rating for my modem. Should I buy the ARRIS Touchstone Cable Modem CM820 DOCSIS 3.0 8×4? Will this solve my problems? Thank you.
Hey Scott,
I would actually not buy another modem unless you were sure your SB6183 was defective which is highly unlikely.
I don’t think the agent knows what they are talking about(usually the case) when they say you need to update it. The cable company themselves sends the firmware updates automatically so if you’re on the network, you should have the latest firmware. More info.
There are several troubleshooting steps to take before determining if the modem is defective.
A few steps.
Considering you have a wireless router, connect hardwire. The wireless could be the problem.
If you connect hardwire, still have problems, remove the router all together and connect straight to the modem.
Still problems? Maybe the modem, maybe Comcast. But no update is needed.
Unfortunately at that point where you are sure it’s not the router(removed and connected straight to the modem) you have to dive deeper and you can look at the modems logs to see if there are service interruptions. You can also view the signal strength, frequency, power levels, etc. All things that would help a good Comcast tech realize if you have an outside line problem or not but chances of them knowing are almost none so you may have to have a truck roll(tech come out), use his own equipment and tell you if the line is good or not. A good outside tech will be able to and can connect his own test modem and check those stats to see if it is your modem or the actual line. Sadly it’s the only way but I would not take the word of “you need to update your modem” and “it’s you” without the steps mentioned. Lazy customer service rep that doesn’t know their job.
I did used to work Tier II Internet Support and can tell you most reps take the easy way out of a call by doing this. The have numbers to maintain. It shortens the average call time and stops a customer from calling back within a certain amount of time keeping their repeat rates down while you buy a new modem and call back a week later with the same problem.
Thanks so much, very helpful info. I think the issue is the router, your info was great. After reading it, I realized it’s time to get a new router…I have an N router, so I took your advice and just ordered the Asus RT-AC68U. Thanks again
I was told while trying to activate my sb6121 with Comcast tonight that it was End of Life. So I said “what about the sb6141?” I have the Performance Pro 75 mbps. The rep said they had just made the SB6141 END OF LIFE for all of their tiers of internet service. Turns out they’ve also EOL’d the 6121 as well on all of them. He said they had a flood of calls about the 6141. So basically Comcast does not want to work with Motorola in updates on the 6141. It’s a great modem but you can’t use it on Comcast any more as of Nov 2015. That’s BS. I’m going to get a Zoom 5341J which is pretty cheap and does what I need it to do. Hopefully it won’t be EOL’d
It’s true, as of mid November, maybe even tomorrow the SB6141 is going to be End Of Lifed but that won’t affect existing users.
Only new users trying to add a modem to their account. Same with the SB6121, EOL’d a while ago but will remain working. I know a few people who still rock the older 6121.
The current modem is the SB6183 and they really only EOL activating the older models to make sure customers get the higher speeds as they roll out nationwide.
It’ll likely be a long while before their cable network can replace the speeds of the SB6183.
Update: In a matter of days they reversed the decision and put the SB6141 back into retail supported. It should have never been EOL’d and I think they figured that out.
As luck would have it, overnight my SB6121 was activated and I’m clocking internet speeds of 80-92 mbps using my supposedly EOL modem. I got the Netgear CM500 but haven’t hooked it up or activated. I noticed that I couldn’t go into the xfinity hotspot and enable or disable it online. I would assume that’s because I’m using an EOL modem. As late at 1 a.m. I talked to cs reps to activate this modem. Gave them the mac address and serial number and magically the next morning it showed activated on my account. Not sure what’s going on with that but I’ll take it. I’m taking the Netgear back and then doing some research on what I really want.
Results with the SB6121 that was supposedly capped at 50 mbps. My internet plan is Performance Pro 75 mbps.
http://www.speedtest.net/my-result/4835977230
That’s great!
I do believe with the current “EOL” guidelines it will depend on what area you’re in but their main document reflects the overall system which excludes the older models.
The older SB6121 in theory should work anywhere but the actual system they use won’t allow it to be put on inventory in some places by a normal customer service rep.
Don’t worry about the Xfinity Hotspot if you have your own modem and router. It is only automatically enabled if you use their provided combo router.
It can not enable itself on your own self bought wireless router.
Early in your article you offer, for voice, Arris TM722G modem plus separate router. But later, talking about Comcast Voice Triple Play, you say you MUST get the TG862G Residential Gateway. Which is accurate? I would like to use the TM722G with the ASUS RT-AC68u router with my Triple Play.
The two models are the same modem but one is a combo router and one is a modem only where you must have your own router.
So you can indeed get the modem only and your own router. It is the recommended method.
I see that a newer Arris TM822G model is now offered. Would you recommend the newer TM822G over the TM722G?
Actually the problem with the TM822G in the past was it is not a supported retail device and they are unable to provision it.
However it has been confirmed that the TM822G/CT is made specifically for Comcast provisioning and even though it’s not “retail supported” you can still have them add it to your account as long as it’s not used so I did just update the list above to include the CT version.
Amazon has the ARRIS SURFboard SB6141 DOCSIS 3.0 in a bundle with the NETGEAR N600 Dual Band Wi-Fi Router (WNDR3400). It’s cheaper than the single combo ARRIS SURFboard SBG6782AC but how much of a difference would there be in speed and range?
Wireless N is much slower by about 2 to 3 times(600 vs 1750mbps) and it uses the old signal distribution method so it has a lot less range versus the newer AC Beamforming technology. AC carries higher speeds for multiple devices over longer distances and is far superior. Like so. http://stickystatic.com/tech/wp-content/uploads/beamforming-router.png
But if you are in the same room as your router and only one person, Wireless N will do. AC is for those with houses and multi users.
Is there really only one option if you’ve got Xfinity triple play? The Arris TG862G? And with that one, would you flip it to bridge mode and add a separate wifi router? Or is it’s built in wifi router decent enough?
If you have the voice package(even if you use it or not) you are forced to use the voice modem.
I have updated and included the only supported non combo router but it is only a few dollars cheaper.
Otherwise, yes you could bridge the combo and use your own router.
I will always prefer my own router so the bridge mode or TM722G is what you would need.
They are the only ones “retail supported” on Comcast’s list.
And, do you think the wireless router built into the TG862G is decent enough? Or is it worth it to spend an additional $150+ to get my own wireless router?
Two more questions (sorry!)
Does the TM722G support Moca?
On Amazon, they say that the TM822G is the newer version of the above. Is the TM822G also compatible with Xfinity voice?
The TM862G uses wireless N technology which is an older / slower threshold and will not get the full downstream bandwidth across the house. I would go with Wireless AC to maximize performance so having your own router and putting the Arris in bridge mode would be better. But if you are going to use MOCA you may not need the best wireless around the house and N will be fine for phones and smaller devices.
There is no documentation stating the TM722G supports MOCA but the problem with the newer TM822G is that it is not “retail supported” by Comcast(on their official list) and while it will work in many regions, there are also reports of it not working. So that would indeed be a risk. Maybe a low one and I wish I knew which regions it did not work in.
It is possible that the only Voice Modem that is MOCA enabled for Comcast is the TM862G.